A sad travel experience

It’s been a very hard start for one of my tour members and one of my ladies has bad travel story to tell.
She joined my group today in Rome 24 hours after our arrival yesterday. She flew from Christchurch to Sydney and was to change planes and fly onto Dubai, meet me with my group( we had 2 nights in Dubai) and travel on together to Rome.
The plane had computer troubles in Sydney and after boarding they had to disembark and were taken to a hotel for the night. They eventually flew onto Dubai and had yet another night in a hotel before flying onto Rome today. Arriving extremely tired.
With her phone details in her suitcase she was unable to contact anyone
I was rather anxious not knowing where she was and unable to make phone contact.
Traveling is fantastic but occasionally the unexpected happens and we are only glad that she is now here in a very hot Rome to enjoy her tour.